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February 12, 2021

Insurance Claim Experts – Building Validation Solutions

When you first notify your claim to your insurers, you expect them to handle your claim efficiently and quickly. You have paid the premium and now you expect a good service at the point of claim You also expect the companies they appoint on their behalf to be fair and reasonable, and in the sentiment […]

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January 27, 2021

Smoke damage claims and insurance

These are a few photos from a fire in Sussex. I am managing their insurance claim, helping them make sense of the devastation they encountered and making sure that the insurers play ball! Mr left the home and put the dishwasher on. When he returned the front windows were grey and initially he though he […]

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insurance loss assessors with laptop
May 21, 2020

The Value of a Loss Assessor.

I started in the insurance industry post university and gained an invaluable basic training in insurance claims at Eagle Star (yes a name from the past!). Part of the training was how the policy can be interpreted to provide cover. Nothing is ever simple, especially when policies are written generically for sale by brokers or […]

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red brick house in wiltshire
May 21, 2020

Fire Damage in Wiltshire – a success story.

I was so pleased to be able to photograph my client’s finished property following their house fire in 2016. We assisted them in their claim following a thatched roof fire, as the loss adjuster and insurers were being particularly difficult. This fire damage claim highlighted the difficulty between insurers’ approaches to claim handling, and the […]

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man in white cardigan shaking hands with woman out of frame
January 13, 2020

Loss Assessors – which one?

When searching for a loss assessor to assist with your claim, it is important to look past the nice website and ‘no win, no fee’ adverts that will be popular on the internet. The most important criteria is that the loss assessor is regulated by the Financial Conduct Authortiy (FCA) and is able to provide […]

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November 26, 2019

Water Damage to Converted Barn – Sussex

ICS attended and after investigation by their approved drying company it was clear the water damage extended throughout the ground floor. This would require the removal of the kitchen, bathroom, lounge and study.

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insurance loss assessor's calculator
October 25, 2019

What is the difference between a loss assessor and a loss adjuster?

What is the difference between a loss assessor and a loss adjuster? Loss assessor and loss adjuster are both terms you’ve probably heard before. Although they sound similar, they each have very distinct roles and the difference between the two could have a significant impact on the size and speed of your insurance settlement when […]

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broken glass window
October 25, 2019

Using a Loss Assessor for a Commercial Insurance Claim

Fire, flood or theft can not only do serious damage to your premises, but failing to quickly get up and running again can do even greater damage to your business. Sustained downtime can cause reputational issues and allow competitors to obtain advantage, diverting business away from you. For these reasons, it is important to have […]

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September 30, 2019

House flooding – will insurers help with my claim?

Last week there was severe rainfall which the surface water system was unable to cope with. Many will have suffered dirty water flooding in their home, and will now be wondering whether their insurers will deliver on their promises. Often, insurers quickly appoint drying companies to quickly attend and install mitigation measures to prevent more […]

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June 17, 2019

Flood and Water Claim Help – don’t get left behind….

Many homeowners, shops and businesses will be affected by the rainfall last week, making flood and water damage insurance claims inevitable. Insurers will be unable to cope with the volume of flood claims and this will leave many policyholders feeling vulnerable and neglected. From the outset, insurers may appoint a disaster restoration company – but […]

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