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June 17, 2019

Local loss assessor – Complex flood claims and BVS – Surrey

We have recently concluded a claim for Mr and Mrs Heath in Surrey. They initially contacted their insurer following a water leak from their dishwasher. The property was very well maintained and had oak floor throughout the kitchen and dining area. Their insurers appointed BVS, a validation company who have a remit to conclude the […]

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October 16, 2018

The role of the insurance surveyor in fire and flood claims

It is important that the correct professionals are appointed to assist with your  fire and flood insurance claims. If there has been a substantial fire or flood and the property is uninhabitable we would always recommend appointing an independent insurance surveyor. Insurers will often try to resist the need for a surveyor – mainly as […]

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October 9, 2018

Loss Assessor Help With My Fire Claim – Surrey and Sussex

If you’re unfortunate enough to have your home damaged by fire and need to make a claim but don’t know where to start, let us demystify the process for you by going through the individual stages of the insurance claim. As professional Loss Assessors we act on your behalf as the policy holder to liaise […]

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August 21, 2018

Insurance claim help in Surrey and Sussex

Insurance Claim Solutions primarily cover insurance claims in Surrey and Sussex, Kent, Hampshire and Greater London. We look at every claim individually and even if it is slightly out of our area will endeavour to provide some form of help even if it  is some basic guidance. A large percentage of our  insurance claims are […]

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May 31, 2018

Floods and Water Claims from Heavy Rain

Many homeowners, shops and businesses will be affected by the rainfall last week, making flood and water claims inevitable. Insurers will be unable to cope with the volume of flood claims and this will leave many policyholders feeling vulnerable and neglected. From the outset insurers may appoint a disaster restoration company – but the fees […]

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May 1, 2018

Help with Burst Pipe Claims

It is at this stage, some four weeks after your burst pipe claim that progress will grind to a halt. Drying equipment may be in the home, but it is not dry yet. Contents are due for restoration but you are not sure if you want water damaged items back. It is likely you have […]

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July 4, 2017

Insurance and the Government

It is not until you come to claim that the the complexities of an insurance contract become a reality . These are legal documents often dressed up as “simple to understand and easy to navigate”. In reality, even with the limited protection provided by the FCA and the Insurance Act 2015, these are still weighted against the […]

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March 6, 2017

Innovation Group Infront Solutions

I have a flurry of subsidence claims on my desk, where the policyholder has felt poorly represented by their insurers agents, Innovation Group. I am aware of this company and their practices, but I decided to do some further research. The Guardian suggested in 2008, although CIS and RSA would not confirm or deny it, that […]

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December 11, 2016

Fire claims at Christmas

Candles and open fires at Christmas can be beautiful – but they can also be devastating. We are assisting a number of clients from Halloween who had candle fires. Please be careful at Christmas!

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September 2, 2016

Is complaining about your claim the answer?

Insurers have a set complaints procedure and this is often detailed in the insurance policy itself. However, when is a expression of dissatisfaction actually a complaint? Insurers often use any slight hint of dissatisfaction to justify escalating your issue to complaint level – this triggers a final response and a suggestion that if you are unsatisfied it […]

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