Call for a free consultation: 01273 573888

Once we have been instructed to manage your insurance claim we can carry out the following:

  • Write to you confirming the agreed fee
  • Organise emergency cleaning, boarding and security
  • Meet with the insurance company representative and/or loss adjuster on your behalf
  • Discuss the outline of the claim and other important information with you
  • Present a fully quantified claim to your insurers based on your maximum entitlement
  • Instruct structural engineers and chartered surveyors as necessary to provide professional advice and specifications of works
  • Provide building quotations from our approved contractors
  • Negotiate and manage your insurance claim from start to finish
  • Offer you the maximum support
  • Offer you the best settlement option for your circumstances

By undertaking the above activity, we will be able to provide a personal service for a personal issue. We understand that home insurance claims can be stressful and emotional to go through and many people do not feel able to do so within the time limit.

Let Insurance Claim Solutions handle your insurance claim for you, taking care of everything from submitting and initial claim, all the way through to the final response. This will allow you to continue with your daily life as much as possible, minimising the need for insurance related stress and worry. We can help even if the insurers are initially rejecting your claim.

Loss Adjusters vs Loss Assessors

Insurance Loss Adjusters

Loss Adjusters act on behalf of an insurance company to investigate large or complex claims. They are regulated by the Chartered Institute of Loss Adjusters (CILA) and are bound by their own charter. It is important to understand that whilst it states they are independent, their fee is paid for by the insurance company.

Whereas the loss adjuster will only work with you once, they will most likely work with the insurer multiple times over several years.



What does a Loss Adjuster do?

Typically, a Loss Adjuster will attend the site soon after the claim has been submitted.

It is their role to…

  • Investigate the circumstances of the claim.
  • Determine the extent of loss.
  • Examine what the policy covers.
  • Calculate sum insured.
  • Examine policy small print and warranties to justify excluding the claim.

They will report important information to the insurance company and aim to advise the insurers of the potential claim cost allowing insurers to set aside money accordingly.

Many Loss Adjusters will have a delegated authority with insurance companies, essentially allowing them to act as if they were the insurer. They can agree claims and issue payments.

Insurance Loss Assessors

Insurance Claim Solutions are independent Loss Assessors. Our job is to ensure you receive maximum entitlement on your insurance policy. We manage all aspects of your claim, negotiating and dealing directly with your insurance company’s Loss Adjuster to ensure you receive the very best settlement possible.

Working with an independent Loss Assessor such as Insurance Claim Solutions allows progress to move swiftly and smoothly. You'll have confidence that your claim will be handled correctly, and without error. Loss Assessors take care of everything for you – saving time, reducing stress, and letting you concentrate on your day-to-day life.


What does a Loss Assessor do?

The Loss Assessor will also attend the site soon after the claim, to meet you and agree their fee.


It is our role to…

  • Make the claim process as simple as possible.
  • Help with providing a temporary relocation for you, organising clean up, salvage and presenting a report to the insurers on the damage.
  • Negotiate with the insurance company to get you the best insurance settlement
  • Deal with claims that have initially been declined by the insurance company, or are experiencing delays in agreeing settlement.
  • Full handling of your claim on your behalf.

Even if you have the time to deal with insurers yourself, professional insurance Loss Assessors will have more experience and be able to get the best result for you.

Request a Call Back

If you have a claim or would like to speak to someone, please complete the form below and we will aim to get back to you within 2 hours.

    Or Call us on 01273 573888

    “Without ICS my house would not have been the same. My insurers refused to pay for a new kitchen but ICS negotiated full replacement. I didn’t have to make a contribution."

    Mrs. Davis

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