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Need help with your insurance claim? Speak to us today.

“We liaise directly with the insurance company and their loss adjusters to handle your claim from start to finish. Get back to the important things in life while we take care of the rest"

Paul Edmonds,
Managing Partner

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A Loss Assessor Helps With Your Claim


No call centres. No different departments to liaise with. Just a single point of contact - your own personal loss assessor who handles everything for you.


You wouldn't go to court without a lawyer. Without a loss assessor like ICS by your side, you'll be negotiating against your insurance company alone.


Your claim will be handled smoothly and efficiently by a professional team headed by your ICS loss assessor, and you'll collect the compensation you owe.


Have as little or as much input into the claims process as you feel comfortable with. We always keep you informed every step of the way.


At Insurance Claim Solutions, we have nearly fifteen years of experience and a deep knowledge of the intricacies of the insurance industry.


Many people are unaware of how much effort is required to properly argue a claim. Have an expert handle it for you to make the process much less stressful.

Insurance company rejecting your claim?

Too stressed to even check your policy documents?

Don't know how to start making an insurance claim?

Unhappy with the claim settlement you've been offered?

It's Time To Appoint A Loss Assessor!

How A Loss Assessor Can Help With Your Claim

Independent loss assessors represent your interests and act as your professional guide throughout the insurance claims process. Our claims handling service covers everything, from contacting your insurer, completing the claim form for you and filing a claim within the time limit, all the way through to settling your claim and getting you your well deserved pay-out. We never pressure you to accept the first offer, and while we offer insurance claims advice and guidance – the final decision over any settlement is always yours to make.

Whereas loss adjusters work for the insurance company, insurance loss assessors work exclusively for you! 

Whether it's fire, flood or contents insurance claim advice or something more complex and time-consuming like an impact claim, authorised and regulated claim professionals are here to help you improve your experience throughout the insurance claims process.

We are experts in the practices of British insurers and as part of our claims management solutions we liaise directly with insurance adjusters and the insurance company to handle your claim on your behalf from start to finish – making the process simple and transparent. 

Using an independent insurance assessor can speed up the time it takes for a claim to be completed and increases the chance of getting the best settlement offer possible for you, the policyholder. ICS can also arrange interim payments for repairs or replacement costs for damaged items.

If your insurance settlement is too low, don't accept the first offer. Get fire insurance, flood insurance, impact insurance, theft insurance, commercial insurance or home insurance claims management from independent loss assessors that work to get you the claim settlement that you deserve!

ICS are a Brighton-based loss assessor, and from both our offices in Brighton and our London loss assessors' office we are happy to travel farther afield when our service are required.

Need Help With Your Insurance Claim?

If you would like to speak to one of our independent loss assessors and discuss our insurance claim help services free of charge, please complete the form below and we will get back to you (usually within 2 hours).

Find out more about the role of a public loss adjuster or loss assessor in the insurance process and the difference between loss assessors and loss adjusters.

Please be aware, ICS are a loss assessor and not an industry regulator. If you wish to lodge an official complaint against your insurer, you should contact the Financial Ombudsman Service.

Insurance Claim Solutions is a member of The Institute Of Public Loss Assessors and all loss assessor services are regulated by the Financial Conduct Authority.


    Or Call Us On 01273 573 888

    A personal service

    With over 10 years experience within the insurance industry, we have an unparalleled understanding of how the industry works and have a wide-range of experience dealing with a variety of insurance claims.

    Frequently Asked Questions

    Should I appoint a loss assessor?

    A loss assessor will have knowledge and experience that most insurance customers do not. If your claim has been rejected, you feel your settlement is too low or the idea of making a claim is too stressful to consider doing by yourself – you should appoint a loss assessor.

    What does a loss assessor do?

    A loss assessor is your expert in the insurance claim process, protecting you from the insurance company. After reviewing your damage and claim, a loss assessor presents your claim to the insurance company (or the company’s loss adjuster) and uses their knowledge of the insurance industry to secure the maximum pay-out possible.

    Who pays for a loss assessor?

    A loss assessor is independent, is hired by the policyholder, and works exclusively for the policyholder. They are not connected to or working for the insurance companies in any way. As such their fees are paid for by the policyholder but only when there are fees to be paid.

    Can I appoint my own loss adjuster?

    No, a loss adjuster works for your insurance company and will generally try to reduce the amount paid out on each claim. A loss assessor works solely for you and works to ensure you get the correct pay-out for your insurance claim.

    Will my insurance company manage my claim?

    Your insurance company will often appoint a loss adjuster to manage the claim. While they may appear neutral, they are employed by and their fee is paid for by the insurance company. The loss adjuster will deal with the insurance company multiple times but only once with you and thus there is an argument that they favour the insurance company.

    What is the difference between a loss assessor and a loss adjuster?

    A loss adjuster works for the insurance company and generally tries to minimise your claim. A loss assessor works for the policyholder and always tried to secure the true amount owed.

    How much will a loss assessor cost?

    The cost of a loss assessor’s services will depend on the type, complexity and total value of the claim. This price will always be agreed up front by both parties before any work by the loss assessor is undertaken.

    Can I keep extra money from an insurance claim?

    After a claim, you can keep any extra money awarded as long as you did not lie or inflate the cost of the damages being claimed for. However, this is rare, your insurer is far more likely to underpay you than to overpay you