Many loss assessors will state that their services are free, are on a no win no fee basis or are built into the claim. We prefer a transparent approach to our loss assessor fee structure.
You should always check how a loss assessor charges. This should be transparent and clear – often accompanied by some form of mandate contract or customer care letter. Nothing in life is free so if this is being claimed by your loss assessor it is a bad sign as they will certainly be recovering their costs at some point of the process and should be upfront with you about how they will do so. It is not true that insurers will pay for a loss assessor's services.
Buildings Claims – If you instruct us to assist in managing your claims process and allow our contractors to carry out the repairs to your home, ICS will not charge you.
Our contractors are either owned by us or vetted to ensure they are of a high standard. We earn our fee via a transparent commission. Our role is to ensure that the correct scope and pricing is in place and to maximise your entitlement throughout the cycle of the claim.
Unlike those referred to you by your insurer's appointed loss adjuster, our contractors ensure that the quality of repair is high and allows flexibility for any additional changes you may wish to make.
This is not appropriate to all claims, and we will discuss this with you once we have assessed the circumstances.
Claim Percentage – As an alternative, we are able to charge a percentage of the amount we recover from your insurance company, to quantify and present your claim to insurers for settlement. We will agree these fees before starting a claim as part of a conditional fee agreement. There is no set fee scale as every claim is different.
Home Insurance Contents Claims – These are normally charged as a percentage of the amount we recover from your insurance company if the claim is successful. Again, we will discuss these with you in advance, dependent on the claim.
Other Compensation Claims – We will try to offer a bespoke fee to all claims. Please give us a call to discuss.
Insurance Claim Solutions operate in England and Wales and are authorised and regulated by the Financial Conduct Authority.
With over 10 years experience within the insurance industry, we have an unparalleled understanding of how the industry works and have a wide-range of experience dealing with a variety of insurance claims.
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