Policyholder left in wet house for one year

Mr and Mrs Barnes had a concealed leak in the floor of their large bungalow which was only discovered when damp appeared on the walls. This was in October 2007. Their insurer appointed their own in-house loss adjuster to look at the claim.

ICS visited two months ago after we were recommended by a concerned third party. What we found was a family in a soaking wet house, the daughter trying to take exams and all of them at the end of their tether.

The family had already spent £2,000 on re-routing the heating pipes trying to find the leak that insurers were unwilling to pay for, and were now faced with a bill of repairing the cold mains feed.

The loss adjuster maintained that the house was still habitable despite the need to strip all wall plaster, architraves and skirtings.

We have now met the loss adjuster and obtained funds to move the family to a temporary address whilst strip out works and drying continue through our own approved contractors.

We will update you with the latest news on this case next month!!