Insurers have a set complaints procedure and this is often detailed in the insurance policy itself. However, when is a expression of dissatisfaction actually a complaint? Insurers often use any slight hint of dissatisfaction to justify escalating your issue to complaint level – this triggers a final response and a suggestion that if you are unsatisfied it […]
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The Institute have recently updated their website and provide a database of loss assessors throughout the UK. This provides an easy way of finding a local loss assessor, however you should also check that the loss assessor is regulated by the Financial Conduct Authority. Give us a call to discuss this further.
Read moreWe have had calls by policyholders asking us to assist with claims caused by the flooding over the last couple of days. Floods can cause significant damage to the property and if this is not managed correctly, further damage can be concealed. Insurers haste to return policyholders to their homes, can often lead to long term defects and increased […]
Read moreSince the financial crisis in 2007 and the change in government, there has been a noticeable shift in how insurance companies deal with complaints. It costs money to effectively deal with complaints, and increasingly Insurance Companies are quick to issue financial decision letters so that customers feel forced to take the matter to the Financial Ombudsman. More […]
Read moreHave you seen our latest news article? We’ve recently been featured in the publication, Latest Homes, in the ‘Business News: Under Cover’ section. The exclusive article highlights how insurance has changed since we were last featured, five years ago. Our managing partner, Paul Edmonds was interviewed to gather all the key insights. Latest Homes is […]
Read moreMany insurers advertise on television – with slick glossy adverts – suggesting that they will wrap you up in a warm blanket when the worst happens. As a loss assessor, I know that the proof of a good policy is in the claim process and how customers are treated when disaster strikes. Insurers have a […]
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Unoccupied and seasonally-empty properties face a genuinely different set of risks when it comes to flood and water damage, both in how likely damage is to happen unnoticed, and in how insurers treat the claim once it’s reported. Second homes, holiday lets, and properties left empty over the summer or over the festive period are […]
Read moreWe are seeing an increase in fire claims being heavily investigated by insurance companies for very innocent reasons. Insurers are keen to reduce their claims spend and are hovering over their loss adjusters to ensure that potential for turning claims down is not missed. Many insurers now ask for automatic forensic screening and 3 hour […]
Read moreThe coalition have promised a substantial fund towards investment in flood defences. The Guardian reported that £2.3bn will be allocated to various projects yet to be decided. Insurance Claim Solutions are still being instructed on new flood claims where insurers have failed to give the policyholder reasonable assistance and neglected to fully examine damage caused […]
Read moreInsurance Claim Solutions have been established in Brighton, East Sussex for over 10 years and continue to achieve great results for the residents of Brighton and Hove. We recommend always contacting a Brighton Loss Assessor to assist in a claim, whether it be a fire or flood, or even a theft claim. Insurers normally appoint […]
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