“I worked as a senior loss adjuster for ten years. I was tired of declining and adjusting claims, achieving fee targets and service standards. Typically, 7 days after I met a policyholder on a major fire or flood, I lost sight of their needs in a flurry of new claims and visits.
When the documentation did arrive, it was clear that the policyholder had no idea what they could claim for, or how to present it. It was also clear that the limited advice I was able to provide as a loss adjuster was not enough to enable them to structure and control the claim. They had lives to lead and businesses to run. As my full time job, this made it both easier and harder.
I could have talked for hours about the frailties of the claims process and how it is horribly weighted against the policyholder. But rather than talk about it, I decided to form Insurance Claim Solutions.
I wanted to create a company that focused on the policyholders’ needs, something I was unable to do as a loss adjuster. I also wanted to use my professional skills to ensure that their interests were protected and claims fully met, whilst providing a great service.
With Insurance Claim Solutions I think I have achieved this, and I hope you will too.”
Paul Edmonds, Managing Partner
Paul Edmonds – Managing Partner
I have worked in insurance since graduating university, and gained 10 years experience as a loss adjuster working for the insurers.
Clare Michaelides – Claims Manager
Clare ensures that we keep the momentum in your claim, from chasing insurers to assisting in sourcing estimates and valuations.
Ross Birch – Senior Claims Consultant
Ross has a wealth of experience having worked in the insurance industry for over 20 years.
Request a Call Back
If you have a claim or would like to speak to someone please complete the form below and we will aim to get back to you within 2 hours.
Or Call us on 01273 573 888
Many homeowners, shops and business' will be affected by the rainfall last week, making flood and water claims inevitable. Insurers will be unable to cope with the volume of flood claims and this will leave many policyholders feeling vulnerable and...
We have recently concluded a claim for Mr and Mrs Heath in Surrey. They initially contacted their insurer following a water leak from their dishwasher. The property was very well maintained and had oak floor throughout the kitchen and dining...
It is important that the correct professionals are appointed to assist with your fire and flood insurance claims. If there has been a substantial fire or flood and the property is uninhabitable we would always recommend the appointment of an...