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Aviva and Asprea

In an ever changing industry, Aviva has bought a building repair network, Asprea, to manage all of their building claims. Whilst it is not unusual for an insurer to have an owned validation service, it does mean there is a lack of independence in the claim process.

Additionally, the Asprea field operatives we have encountered have a basic knowledge of the insurance policy and view the claim solely from a building perspective. This can lead to unsatisfactory building work being completed, which can make the whole claim process a lot more stressful.

Insurance claims require a more pragmatic approach at times, and we would always recommend the appointment of a loss assessor to protect your interests. As an independent loss assessor, we will manage the claims process from start to finish, helping to make sure any work completed during your insurance claim is of the highest standard.

We can help with a wide range of claims including, fire, theft, drainage, impact, commercial, flood and water damage claims. You can find more information on making a claim here, or to find out more about the role of a loss assessor here.

You can contact us for a free consultation by calling 01273 573888 or emailing From here we will make a no charge visit to your home or premises to discuss concerns and assess the damage caused.

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