Desperate Policyholder In Cry For Help…

In March, Mr and Mrs Squires received a call from their daughter whilst on holiday, to advise that their house had suffered substantial damage from an arson fire. When they returned home they were visited by loss adjusters. Although the Police did not suspect the retired couple, loss adjusters opted to appoint special investigators to review the circumstances of the claim.

Three months later and still living in a substantially fire damaged house, Mr and Mrs Squires asked ICS to act as loss assessors to help represent their interests. ICS acted immediately, appointing a structural engineers and chartered surveyor. The main structure was deemed to be unsafe and the surveyor suggested repair costs could exceed £100,000.

ICS also argued that the claim be moved to Major Loss, which deals with claims over £100,000, despite resistance from the handling loss adjuster. Ultimately we were successful and Mr and Mrs Squires are now in alternative accommodation. We are now progressing the claim, with tenders being obtained for repair and a substantial contents claim being completed.