Why use ICS?

My philosophy

Paul Edmonds, Loss Assessor, Insurance Claim Solutions.

I worked as a senior loss adjuster for ten years. I was tired of declining and adjusting claims, achieving fee targets and service standards. Typically, 7 days after I met a policyholder on a major fire or flood, I lost sight of their needs in a flurry of new claims and visits.

When the documentation did arrive, it was clear that the policyholder had no idea what they could claim for, or how to present it. It was also clear that the limited advice I was able to provide as a loss adjuster was not enough to enable them to structure and control the claim. They had lives to lead and businesses to run. As my full time job, this made it both easier and harder.

I could have talked for hours about the frailties of the claims process and how it is horribly weighted against the policyholder. But rather than talk about it, I decided to form Insurance Claim Solutions.

I wanted to create a company that focused on the policyholders’ needs, something I was unable to do as a loss adjuster. I also wanted to use my professional skills to ensure that their interests were protected and claims fully met, whilst providing a great service.

With Insurance Claim Solutions I think I have achieved this, and I hope you will too.


Paul Edmonds, Managing Partner

Mutual Respect

It is easy to criticise the loss adjusting profession and use this as justification for the appointment of a loss assessor. In reality, the majority of loss adjusters and loss assessors have a mutual respect that begins with an understanding of the insurance contract.

Our main issue is that insurance companies have an unfair advantage. They have the resources to employ experts to manage their financial loss. It is essential that both parties are represented professionally as this will ensure fairness.

Without a balanced process, loss adjusters will always have an advantage.

Every Cloud

It is important to take a step back and see the potential of your claim. By maximising your entitlement and having it expertly represented, it need not be a cloud.

This is not about trying to submit an inflated or fraudulent claim; It is about the insurance companies’ promise to compensate for the loss under the terms of the policy. The value of the policy is often contained in the small print, much of which is missed by the policyholder.

We are the silver lining.

We will use our network of specialists to deal with your insurance claim. We believe that you do not need the additional stress in having to deal with the process without specialist knowledge. Allow us to take the strain, and in turn make sure that you get the compensation that you deserve.