My philosophy

I worked as a senior loss adjuster for ten years. I was tired of declining and adjusting claims, achieving fee targets and service standards. Typically, 7 days after I met a policyholder on a major fire or flood, I lost sight of their needs in a flurry of new claims and visits.

When the documentation did arrive, it was clear that the policyholder had no idea what they could claim for, or how to present it. It was also clear that the limited advice I was able to provide as a loss adjuster was not enough to enable them to structure and control the claim. They had lives to lead and business' to run. As my full time job, this made it both easier and harder.

I could write for hours about the frailties of the claims process and how it is horribly weighted against the policyholder. But rather than talk about it, I decided to form Insurance Claim Solutions.

I wanted to create a company that focused on the policyholders' needs, something I was unable to do as a loss adjuster. I also wanted to use my professional skills to ensure that the interests were protected and claims fully met, by providing a great service.

With Insurance Claim Solutions I think I have achieved this, and I hope you
will too.

Paul Edmonds

Managing Partner

Our Approach