We have recently concluded a claim for Mr and Mrs Heath in Surrey. They initially contacted their insurer following a water leak from their dishwasher. The property was very well maintained and had oak floor throughout the kitchen and dining area. Their insurers appointed BVS, a validation company who have a remit to conclude the […]
Read moreIt is important that the correct professionals are appointed to assist with your fire and flood insurance claims. If there has been a substantial fire or flood and the property is uninhabitable we would always recommend appointing an independent insurance surveyor. Insurers will often try to resist the need for a surveyor – mainly as […]
Read moreIf you’re unfortunate enough to have your home damaged by fire and need to make a claim but don’t know where to start, let us demystify the process for you by going through the individual stages of the insurance claim. As professional Loss Assessors we act on your behalf as the policy holder to liaise […]
Read moreInsurance Claim Solutions primarily cover insurance claims in Surrey and Sussex, Kent, Hampshire and Greater London. We look at every claim individually and even if it is slightly out of our area will endeavour to provide some form of help even if it is some basic guidance. A large percentage of our insurance claims are […]
Read moreMany homeowners, shops and businesses will be affected by the rainfall last week, making flood and water claims inevitable. Insurers will be unable to cope with the volume of flood claims and this will leave many policyholders feeling vulnerable and neglected. From the outset insurers may appoint a disaster restoration company – but the fees […]
Read moreIt is at this stage, some four weeks after your burst pipe claim that progress will grind to a halt. Drying equipment may be in the home, but it is not dry yet. Contents are due for restoration but you are not sure if you want water damaged items back. It is likely you have […]
Read moreIt is not until you come to claim that the the complexities of an insurance contract become a reality . These are legal documents often dressed up as “simple to understand and easy to navigate”. In reality, even with the limited protection provided by the FCA and the Insurance Act 2015, these are still weighted against the […]
Read moreI have a flurry of subsidence claims on my desk, where the policyholder has felt poorly represented by their insurers agents, Innovation Group. I am aware of this company and their practices, but I decided to do some further research. The Guardian suggested in 2008, although CIS and RSA would not confirm or deny it, that […]
Read moreCandles and open fires at Christmas can be beautiful – but they can also be devastating. We are assisting a number of clients from Halloween who had candle fires. Please be careful at Christmas!
Read moreInsurers have a set complaints procedure and this is often detailed in the insurance policy itself. However, when is a expression of dissatisfaction actually a complaint? Insurers often use any slight hint of dissatisfaction to justify escalating your issue to complaint level – this triggers a final response and a suggestion that if you are unsatisfied it […]
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