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July 4, 2017

Insurance and the Government

It is not until you come to claim that the the complexities of an insurance contract become a reality . These are legal documents often dressed up as “simple to understand and easy to navigate”. In reality, even with the limited protection provided by the FCA and the Insurance Act 2015, these are still weighted against the […]

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March 6, 2017

Innovation Group Infront Solutions

I have a flurry of subsidence claims on my desk, where the policyholder has felt poorly represented by their insurers agents, Innovation Group. I am aware of this company and their practices, but I decided to do some further research. The Guardian suggested in 2008, although CIS and RSA would not confirm or deny it, that […]

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December 11, 2016

Fire claims at Christmas

Candles and open fires at Christmas can be beautiful – but they can also be devastating. We are assisting a number of clients from Halloween who had candle fires. Please be careful at Christmas!

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September 2, 2016

Is complaining about your claim the answer?

Insurers have a set complaints procedure and this is often detailed in the insurance policy itself. However, when is a expression of dissatisfaction actually a complaint? Insurers often use any slight hint of dissatisfaction to justify escalating your issue to complaint level – this triggers a final response and a suggestion that if you are unsatisfied it […]

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September 2, 2016

Institute of Public Loss Assessors

The Institute have recently updated their website and provide a database of loss assessors throughout the UK. This provides an easy way of finding a local loss assessor, however you should also check that the loss assessor is regulated by the Financial Conduct Authority. Give us a call to discuss this further.

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June 9, 2016

Flood claim help – Surrey and Brighton

We have had calls by policyholders asking us to assist with claims caused by the flooding over the last couple of days. Floods can cause significant damage to the property and if this is not managed correctly, further damage can be concealed. Insurers haste to return policyholders to their homes, can often lead to long term defects and increased […]

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May 12, 2016

Insurance Claim Help – Complaints

Since the financial crisis in 2007 and the change in government, there has been a noticeable shift in how insurance companies deal with complaints. It costs money to effectively deal with complaints, and increasingly Insurance Companies are quick to issue financial decision letters so that customers feel forced to take the matter to the Financial Ombudsman. More […]

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September 29, 2015

We Have Been Featured in Latest Homes Magazine.

Have you seen our latest news article? We’ve recently been featured in the publication, Latest Homes, in the ‘Business News: Under Cover’ section. The exclusive article highlights how insurance has changed since we were last featured, five years ago. Our managing partner, Paul Edmonds was interviewed to gather all the key insights. Latest Homes is […]

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July 26, 2015

Its my claim – but nobody will listen!

Many insurers advertise on television – with slick glossy adverts – suggesting that they will wrap you up in a warm blanket when the worst happens. As a loss assessor, I know that the proof of a good policy is in the claim process and how customers are treated when disaster strikes. Insurers have a […]

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May 20, 2015

Help with your flood claim

With the holiday season approaching, there will be more floods and water damage to unoccupied homes and properties. It is important that you understand what your policy covers and what exclusions apply. If you are claim for  water damage and flood, it is important to get it right from the start. Insurance companies will often […]

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