Claims Process

From the outset, your insurer will appoint a loss adjuster to act on their behalf and investigate the claim. Their fee is paid by the insurer.

The loss adjuster will review circumstances, cause and policy exclusions together with sums insured and values submitted. If necessary, they will engage the services of forensic scientists and other specialists.

Loss assessors act on behalf of the policyholder. By appointing Insurance Claim Solutions, we will proactiveley deal with all loss adjuster negotiations, protecting your interests and maximising your policy entitlement.

We work tirelessly and will make ourselves available to answer your queries and questions when they arise.

It is important to appoint a representative who understands the correct presentation of the claim, to secure acceptance of liability for the loss and early interim payments.

Our Approach