We are seeing an increase in fire claims being heavily investigated by insurance companies for very innocent reasons.
Insurers are keen to reduce their claims spend and are hovering over loss adjusters to ensure that potential for turning claims down is not missed. Many insurers now ask for automatic forensic screening and 3 hour statements to be taken by the loss adjusters. These investigations can take up to 6 weeks, with little or no comfort for the policyholder, not knowing whether they are insured or not.. This adds to the stress of dealing with an already complex claim, which most policyholders do not have the expertise to handle.
If your claim is subject to investigation at the early stages and it feels heavy handed, please do contact us for a free consultation.