The proprietors of the Lion and Lobster had worked hard since the opening of their restaurant on October 2008 to push business onwards and upwards.
Unfortunately, ICS received a phone call in the early hours of the morning of 21st August 2009 to assist with the potential claim following a fire at the Sillwood Street pub. The fire had extensively damaged the kitchens on the 2nd floor and extinguishment water had damaged the restaurant and bar area below.
It was essential to keep the operational areas of the business open, whilst not prejudicing the insurance companies position who had yet to attend. ICS were able to advice on which repairs would be accepted as mitigating any further loss, without causing further investigation by Insurers.
It was important not to alter the seat of the fire and therefore the kitchen was left untouched for forensic scientists from the Insurers.
Paul Edmonds from ICS commented “It was essential to make sure that nothing was done that may give the loss adjuster cause to turn down the claim or prejudice the insurance company’s position. By the time the loss adjuster arrived we could sit down and confidently discuss the claim which is now being brought to a successful conclusion”.